Privacy & Cookie Policy.

Virginia City Hotel, LLC, doing business as Silverland Inn, operates this website and is responsible for the personal information described in this policy.

Reservations & Bookings

When you book a room or event, we collect information needed to manage your booking, such as your name, contact details, billing address, stay dates, and booking preferences.

Payment information is processed through our booking and payment providers, including Mews. We do not store complete payment card numbers on this website.

Inquiries & Forms

Our contact, event, extended-stay, and estimate forms collect the details you submit. These may include your name, email, phone number, company, preferred dates, group size, budget, package selections, and message.

Please do not submit payment card details or sensitive personal information through general inquiry forms.

Email Subscriptions

When you subscribe to experience or event announcements, we collect your email address and manage your subscription through Klaviyo.

Website Activity

Cookies and similar technologies collect information about how you use the website, including pages visited, referral sources, browser and device information, and interactions with our marketing.

Our lead-source cookie also records the campaigns or websites that brought you to Silverland. This information may be attached to an inquiry you submit.

We use personal information to:

• — Process reservations, payments, and event bookings.
• — Respond to messages, inquiries, and estimate requests.
• — Send booking confirmations and stay-related communications.
• — Send marketing updates you have requested.
• — Understand which campaigns generate visits, inquiries, and bookings.
• — Improve our website and guest services.
• — Protect our systems, address disputes, and meet legal obligations.

You can unsubscribe from marketing emails using the link in each message. Unsubscribing does not stop necessary communications about an existing reservation or transaction.

We disclose information to providers that help operate our business, including:

Providers process information under applicable agreements and their own privacy notices. Some, particularly advertising platforms, may also process information for their own purposes as described in those notices.

We may also disclose information when required by law or reasonably necessary to protect our guests, staff, property, or legal rights.

Advertising & Privacy Choices

We do not sell personal information for money. Our use of advertising technologies may constitute a “sale,” “sharing,” or targeted advertising under applicable privacy laws.

Use Your Privacy Choices in the website footer to disable optional analytics and advertising cookies. We treat a recognized Global Privacy Control signal as an opt-out of advertising cookies on this website.

Browser controls and Google or Meta account settings provide additional choices. They do not replace the controls available on this website.

Our retention periods are:

• — Reservation and guest records: seven years.
• — Contact-form submissions: 12 months.
• — Email subscriptions: until you unsubscribe.

After you unsubscribe, we may retain a minimal suppression record to ensure you are not added back to marketing lists.

Information may be retained longer when needed to meet legal obligations, resolve disputes, or maintain records of transactions. Cookie durations are described below.

Depending on your location and applicable law, you may have rights to:

• — Access personal information we hold about you.
• — Correct inaccurate information.
• — Request deletion, subject to legal exceptions.
• — Receive a portable copy of certain information.
• — Opt out of the sale or sharing of information or targeted advertising.
• — Withdraw consent where processing relies on it.
• — Appeal a decision about a privacy request, where applicable.

Contact reservations@silverlandinn.com to submit a request. We may need to verify your identity before releasing or changing information.

We aim to respond within 30 days and will meet applicable legal deadlines, including any permitted extensions. We will not discriminate against you for exercising rights protected by law.

Booking, ticketing, and other links may take you to independently operated services, including Mews and Universe.

Their privacy notices explain how they collect and use information on their own platforms. Review those notices before submitting information.

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has submitted personal information through this website, contact us so we can investigate and take appropriate action.

We may update this policy as our services, technology, or legal obligations change. The date above identifies the latest revision. We will provide additional notice where required by law.

For questions about this policy or requests concerning your information:

Email reservations@silverlandinn.com
Call (775) 847-4484